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ODR

ODR - Online Dispute Resolution
In case of dispute the consumer can use the European Online Dispute Resolution that can be found here http://ec.europa.eu/consumers/odr or alternatively use the portuguese consumer dispute entity:

Centro de Arbitragem de Conflitos de Consumo - Porto (CICAP)
Address: Rua Damião de Góis n.º 31, Loja 6, 4050-225 Porto
e-mail: cicap@cicap.pt
Phone: 225 508 349
Web Address: www.cicap.pt
business hours: 10h00 - 18h00
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